Exchange & Return Policy


Exchange & Return Policy:

  1. THE CONDITIONS FOR EXCHANGING - RETURNING ITEMS?
  • Not the right type, model, or quantity as agreement.
  • Unsatisfied quality such as spilled, broken, scratched, scratched, dented product labels and packaging.
  1. EXCHANGE & RETURN PROCEDURES:
  • Defective products must be returned with complete packaging and accessories therefor.
  • For distributors, when exchanging, it is necessary to have all documents: including vouchers, purchase invoices, and pictures of defective products taken at the time of receipt of goods by buyers.
  • In case the above conditions are not met, the right to decide to exchange goods belongs to Quoc Co Quoc Nghiep Co., Ltd.
  1. EXCHANGE & RETURN TIME:

When the customer discovers the defect of the product, the customer is allowed to request the supplier to exchange the product within 3 days from the date of receipt of the goods.

  1. NO EXCHANGE & RETURN WHEN: 
  • Customers want to change the type and model but do not notify in advance.
  • Incomplete packaging and accessories included. 

For distributors without vouchers, Purchase Invoice.

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